Translations Universe FAQ

Pricing depends on service, language combination, volume, format, subject area, urgency and review level. The configurator calculates the amount server-side and stores the parameters used in the order.

Yes. For many services you can choose between document upload and direct text input. The system counts words automatically; certified or sworn documents may still require manual quantity verification.

We handle Office files, PDFs, plain text, structured formats, XLIFF and CMS content. Complex, scanned or unreadable files are reviewed before final confirmation.

Yes. The customer portal displays the order, files, messages, payment, agreed delivery date, progress and delivery. An administrator can also prepare an order for you; it will be marked as created by Translations Universe.

The order is assigned directly to your account with the project summary. The date entered by the administrator is already treated as agreed and does not require further confirmation. Any payment request is sent separately.

An order can be removed from the operational area and placed in the trash. Items without accounting obligations may be permanently deleted. Payments, invoices and records subject to retention remain in a protected fiscal archive, separate from everyday operations.

When a change is needed, a proposal appears in the order page. You can accept it or say that it does not work and suggest an alternative date. The discussion remains visible until an agreement is reached.

Yes. If the requested date cannot be met with standard service, the configurator flags the urgency and can apply Urgent priority and the displayed surcharge directly, updating the quotation without analysing the document again. Feasibility still depends on volume, language, format and complexity.

You can pay through PayPal, or by card and supported wallets through secure Stripe Checkout. Apple Pay and Google Pay are displayed automatically when they are available for the device, browser and account being used. Alternatively, you can request bank transfer from the order page.

Yes. Once the payment is marked Paid, a payment receipt is generated from the transaction data and remains available for download from the order page. Any bank-transfer receipt uploaded by the customer remains a separate document.

When a refund is approved, it is sent back through the original payment method whenever technically possible; bank-transfer refunds are recorded after the bank transfer has been made. You receive a confirmation email and the order status is updated. Actual crediting times depend on the payment network or bank.

For security, bank details are not published on the website. After requesting them, you automatically receive an email with beneficiary, IBAN, BIC/SWIFT codes, payment reference and instructions. You can attach the receipt or use an instant transfer to start work quickly.

Yes. We provide certified translations and, where required, sworn certification, duty stamps, legalization and apostille support. Availability and timing depend on the document and competent authority.

Professional projects are assigned to qualified linguists who translate into their native language and are selected according to subject area, language combination and content type.

Order files are stored in a private area accessible only to the owning customer and authorized administrators. Bank details are emailed only after an authenticated request and are not exposed through public APIs.

On first access you can accept, reject or customize non-essential cookies. Technical cookies remain active for login, security, forms and orders; preferences can be changed at any time from the footer.

Translations Universe adds the customer in WPML Translation Hub. The customer receives an Activation Key and API Token, enters them in WPML → Translation Dashboard → Manage Translators & Services, and can then send pages, posts, products and strings directly from WordPress.

No. In the standard WPML workflow, content is sent to the service and completed translations return to the website. Technical access is requested only when additional assistance is needed and is agreed separately.